Questions families ask.

Home health is medical. A doctor orders it, a nurse or therapist visits a few times a week for a set period, and Medicare or insurance usually pays when the person qualifies. Home care is everything else: bathing, dressing, meals, housekeeping, driving, company, and overnight presence. It is not ordered by a doctor and Medicare does not cover it. Most families who call us need home care, and many of them have just been told their home health coverage is ending.

Yes to both. Care starts at four hours a day, three days a week, and most families adjust from there as things change. If the match is not right, tell us and we will introduce you to someone else. You meet your caregiver before anything begins, so a fit that is not working should be caught early.

Every caregiver in our registry holds a Level-2 FBI background check, is professionally licensed and insured, and is CPR certified. Beyond the paperwork, we select for compassion, professionalism, and reliability, and we meet people before they ever join the registry. Credentials include RN, LPN, CNA, and HHA, and we match the credential to what the situation actually calls for.

It depends on how many hours a week you need, the level of care involved, and whether overnight coverage is part of it. Those three things move the number more than anything else. Care starts at four hours a day, three days a week. Our starting rates are on the How pricing works page. Call and we will give you the figure for your week, with no obligation.

Generally no, and this is the part that surprises families most. Medicare covers skilled, intermittent home health when a doctor orders it, and it stops when the skilled need ends. It does not cover ongoing help with bathing, dressing, meals, or supervision, which is what most families need. Florida Medicaid long-term care can cover some of it for those who qualify, long-term care insurance often covers it, and VA benefits may apply. We help families work out which of those they are eligible for.

Often within a day or two of the assessment, and faster when a hospital discharge is driving the timeline. Call any time, day or night, and tell us what the situation is. If another kind of care would serve your family better, we will help you find it.

Yes. Guardian Care Medical Services LLC is licensed by the Florida Agency for Health Care Administration as a nurse registry, AHCA License #30213255. You can look up any licensed provider on FloridaHealthFinder.gov.

Caregivers introduced by a nurse registry are independent contractors under Florida law, not employees of the registry. Guardian Care screens, verifies, and matches them, and the caregiver works with your family directly.

Yes. You meet the caregiver before care begins and decide whether they are the right person. If the fit is not right, at the start or later on, we will introduce someone else.

No. There is a short written agreement that sets out the rates and terms, and care can be stopped with twenty-four hours notice. Nothing is signed for a fixed term.

Yes, with most policies. We will help you start the claim and stay with it through the forms, the assessment the insurer asks for, and the follow-up. Bring us the policy and we will tell you what it covers.

Care arranged through the registry is paid privately, by long-term care insurance, or through VA benefits where they apply. Separately, we help families with Florida Medicaid long-term care applications and explain what Medicare does and does not cover.

Call us and we will work to introduce another caregiver for those days, so the routine can carry on.

Yes. Feeding, walking, and trips to the vet can all be part of the day. Tell us about every member of the household when we first talk.

Palm Beach County and Martin County, from Boca Raton to Stuart. Our office is in Palm Beach Gardens.